Refund & Cancellation Policy

Refund rights depend on how far ahead of departure you cancel. Please make sure you are comfortable with the terms below before paying, because they apply to every booking made through this website.

• More than 48 hours before scheduled departure: full refund of the amount paid.
• Between 48 and 24 hours before scheduled departure: refunded in accordance with the operating carrier's policy, which may involve a cancellation charge. We will tell you the exact amount before you confirm the cancellation.
• Less than 24 hours before scheduled departure: generally non-refundable.
• No-show, or arrival after boarding has closed: non-refundable.

To cancel, contact us at support@isletransfer.com or +960 9536016 quoting your booking reference. Cancellation takes effect when we confirm it to you in writing, not when you send the request.

Date, sailing and passenger-name changes can usually be made up to 24 hours before departure, subject to availability and the operating carrier's policy. A fare difference may apply where the new sailing costs more; fare differences in your favour are refunded to your card.

Request a change at support@isletransfer.com with your booking reference and the change you need.

Where the operating carrier cancels a sailing, or delays it materially, you may choose either:

• Travel on the next available sailing on the same route at no extra cost, or
• A full refund of the amount paid.

We will contact you using the email address and telephone number on the booking as soon as we are notified. This applies regardless of how far in advance the cancellation occurs, including cancellations due to weather or sea conditions.

Refunds are always returned to the original card used for payment. We cannot refund to a different card, to a bank account, or in cash.

Refunds are issued in United States Dollars (USD), the currency of the original charge. If your card is denominated in another currency, the amount you receive may differ slightly from the amount you paid because your bank applies its own exchange rate on each conversion. That difference is set by your bank, not by us.

We submit approved refunds to our payment processor within 7 business days of approving them.

Once submitted, the funds typically appear on your card statement within 5 to 10 business days. The exact timing is controlled by your card issuer and is outside our control.

If a refund has not reached you within 15 business days of our confirmation, contact us with your booking reference and we will trace it.

If you were charged but did not receive a booking confirmation, do not pay again. Contact us with the date, amount and last four digits of the card and we will locate the transaction.

Duplicate charges arising from a technical fault are refunded in full as soon as we identify them, without any cancellation charge.

If you are unhappy with how a refund has been handled, write to support@isletransfer.com marking your message for the attention of a supervisor. We aim to give a substantive response within 3 days.